I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
The only time I ever did was with Microsoft years ago on the Xbox 360.
I bought a game online then a couple days later it kept telling me I didn’t own the game but they still took my money. So I called customer service and after being transferred for the 6th time I finally lost my shit. I explained multiple times that I’m not angry with the rep but that this whole situation was completely unacceptable and it either needs fixed immediately or I’m trashing my Xbox and buying a Playstation.
They gave me a full refund and let me keep the game.